Complaint Review: VERIZON WIRELESS

I signed up for Verizon Wireless Internet and was not pleased with the speed. I called to cancel the service, within their thirty day "worry free guarantee", and I returned the USB modem to them. My credit card was credited for the initial cost of the modem.

When I received my bill there was an early termination fee added to the activation fee and the one month of service that I used and I owed them.

I contacted Verizon and was told that I would have to pay the bill and then I would receive a refund check for the amount of the early termination fee. I told the rep that this was not acceptable and to simply send me a bill for the activation fee and one month service. I was told that this was not their policy. I told the rep they were not going to hold my money hostage when I did not owe the fee.

Long story short - I didn't pay the bill and now they turned it over to a collection office which wants to "do me a favor" and "settle" for $250 which is around $150 more than I owe. I told them no & told the collector I have a copy of my contract, a copy of the "worry free guarantee" and copies of my credit card statement showing the date I ordered the equipment and the date the equipment was credited back to my credit card which shows they received the equipment within their own thirty day guarantee.

I will NEVER do business with this company again.