Complaint Review: Verizon wireless

 June 18th my brother's birthday he decides he no longer wants to be on t-mobiles plan and wants to join Verizon with me. We go to a local store in novi Michigan and as he's buying his new phone and getting his number and everything switched over the clerk tells us the rewards of switching over on a 2 year contract. He specifically tells us that he has a 200 dollar credit being mailed to him and I have a 100 dollar rebate coming off of my bill with 3-4 billing statements. Fast-forward to September 24th my brother asks me have we gotten the word on the rebate and the credit we have yet to recieve. As it has been within the timeframe of which we were told we would have the rewards. I called the novi location and spoke to a clerk he told me to just give the Verizon customer service number a call and they will take care of it and if not this month (September) it will be posted on next month (October) bill for the 100 rebate and my brother would get his $200 credit via mail. I called the Verizon customer service and they told me that indeed it will be taken care of for Octobers bill and that if I don't see the 100 dollar difference to give them a call back and they will take it off and will be all set. Fast-forward to October 29th I call the Verizon customer service because the 100 dollar rebate wasn't on my bill. They tell me that the original 100 dollar rebate reward was only for customers switching over and signing up using the Verizon edge payment plan. I proceeded to tell the rep that I was told by both the clerks in store and customer service rep that I was informed that I absolutely had a 100 dollar rebate due. he said the only thing they can do is to call the clerk and have the clerk give me the 100 dollar rebate in store but that is against policy. So I call the store back and talk to a rep and he tells me that what customer service is telling me is absurd. That as long as we switched over a phone number from a different company and that we purchased a new device from them we should have the rebate. He tells me he will email someone in corporate about this problem and once he gets word he will call me back instantly. I never get a call back so a couple days later I call to ask him what the person he talked to said. And his whole attitude was completely different. He told me that I didn't speak to him about the matter but that the rebate I inquired about didn't qualify for me at all. Also he told me whoever told me this gave me false information and should be held accountable for their actions. He told me to call the customer service number and tell them what happened and see what's the best they could do for me. Which ultimately was not a d**n thing. So now I'm out of a 100 dollar rebate and a 200 dollar credit I was promised for switching my brother over to these scam artists. Don't waste your time with these clowns. As soon as my contract is up I'll be leaving to another company.