Verizon Wireless Cut my services after I made a payment Internet, Pennsylvania
I am a traveling nurse for a hospital. I've used verizon for a very long time. Today my phone service was cut off after I made my payment. I have 2 phones one for myself and the other for the family I'm taking care of. I went to use my phone and a recording came on. I waited for it and verizon financial department came on. They refused my debit card, checkings and a credit card. I drive 2 hours to Lancaster, Ohio made a payment and was told my phone was restored. It wasnt restored!!!!The family I was taking care of tried calling me and couldnt get through!! The internet was turned off so I couldnt make my payment through the online bill pay of my bank! I was forced to go to the store and make a payment!! I was treated badly!!
My job was threatened cause of this! I showed a receipt where I paid my bill. Verizon knew I had a settlement coming Thursday!! Today is Tuesday!! Now I'm faced with a lawsuit from the family who couldn't get hold of me and my employer who's wants to fire me cause of Verizon Cell Service!!
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Questions..
#2Consumer Comment
Tue, September 07, 2010
Verizon doesn't just turn off people's phones if they are current, or even a little late. So I wonder how late you actually are/were.
What reason did Verizon "refuse" your debit card, a checking account, and a credit card?
Did that payment bring you current, or were you still behind. If you were still behind, how far?