Complaint Review: Verizon Wireless

Deceived by Verizon Wireless

On March 8, 2014, my husband and I went to a training session at Verizon Wireless in Moorpark, California to learn how to use our new phones. At the end of the session, the instructor told us that anything on the table was half off and that it was being sold at 50% off because it would create income for their training program. I was more than happy to help out when I saw a Gopro Hero 3 silver camera ($299.00 regular price) to buy for my son. All my questions led to yes, it’s 50%.  For that price I did not hesitate to purchase the item.

This is what happened when we paid. They gave me my credit card receipt showing the full amount of the camera, but my credit card was charged half of the camera amount.  I couldn’t make sense of the receipt, but I was charged half of the amount $172.49 ($149 plus $23.49 tax on the entire $299 charge). Next, I get my Verizon Wireless bill with a $50 charge for equipment purchase and another $100 charge for equipment purchase. I took the bill to the Verizon Wireless store and they told me that those were the charges for the balance of the Gopro Hero 3 silver camera since it wasn’t part of the half off items on the table (I think they broke up the $150 so that it became difficult to figure out what was purchased). I returned the Gopro Hero 3 silver camera and got all my money back.

Here is where I got lucky. I received my Verizon Wireless bill, a week after my purchase, which allowed me to see the $150 extra charge on my bill. I only had 14 days to return the Gopro Hero 3 silver camera, which made it just in time to get the refund. If I had gotten my bill after 14 days of the Gopro Hero 3 silver camera purchase, I would have owned the camera for the full price.

There were about 10 people at the event and most of them were willing to make a purchase, I would like to know how many of them got scammed.