Complaint Review: Verizon Wireless Diamond Wireless

I'm relieved to find that others are rallying against this company, but also pained to know that they have had to go through their service, or lack of, as I have.  I originally bought a Droid Incredible 2 from the Verizon Wireless Diamond Wireless kiosk in Fashion Show Mall in Las Vegas, NV during August 2011.  I had no issues with the man who sold it to me.  He was knowledgeable and helpful.  I was then sold the Diamond Wireless protection plan, and it was all down-hill from there. I had off-and-on issues with the phone the entire time I had it, mostly with freezing and sticking when I tried to text.  In April 2012, my phone began having issues with charging, so I went to my local Verizon store off of the Strip, and they gave me a new charger. It helped, but the phone still didn't charge some nights.

I began having system issues again this summer, so I finally decided to try to get a replacement phone before my year of protection was up in August. After many unanswered and unreturned calls to Diamond Wireless, I decided to make the trip out to the Strip to the kiosk.  The two men working were extremely rude and unhelpful, to say the least. They said that I needed to make a claim through the Diamond Wireless, which I suppose is understandable, but they treated me as a nuisance and immediately went back to their conversation.  That's what I call customer service. That day, I went home and called to make my claim and received a cold woman who spoke very quickly and would not explain anything to me.  Whoever wrote that they have "fast, friendly claim service" on the front of the brochure clearly was unaware of the workers. It also says, "Coverage up to $1,000," and I'm not sure what that means because I had to pay $75 for my replacement phone. Upon asking the woman "helping" me about this, she would not answer me.

I reluctantly paid the fee and received my replacement phone in two days. Sadly, the phone was non-functional. It wouldn't turn on or off, would freeze upon start-up, wouldn't charge...the usual. Frustrated that the phone I just paid $75 for doesn't work, I called Diamond Wireless to learn that they only have customer service Monday through Friday. What service. I went back to my local Verizon store and received the most wonderful help and got my problem all figured out. I will be ending this protection plan as soon as possible. Do not buy your phone at the Verizon Wireless Diamond Wireless kiosk in Fashion Show Mall! You will, most certainly, regret it.