Verizon Wireless Diverted my payments to another Verizon company and wont divert them to Verizon Wireless Nationwide
On two seperate occasions, my payments to my Verizon Wireless bill got diverted to their Home Phone servise division (Verizon Communications). It was diverted to my In-laws now non-existant landline account. They refuse to divert it back to their cellular service and have now cut off my wife and daughter's cell phone service. They keep claimimg I have to explain the situation to Verizon Communications, that they are a totally seperate company, that they cant do anything about it, etc. The landline sevice keeps saying my problem is with the Wireless Division.
I am in the US Army stationed in Korea and every time I try to resolve this, they give me the runaround, pass me back and forth, then eventually hang up on me. I have burned through $30 in international phone cards trying to resolve this and they keep giving me different excuses every time. If the communications and wireless are different, why do they offer you to pay on the same bill for wireless and landline service and why do they refuse cell service if you have a late landline bill? I also have a couple of soldiers who are having issues with Verizon and have come to this conclusion...Verizon Wireless takes advantage of servicemen/women when they are most vulnerable...when they are away from their families and support.
Russ
Dover, Pennsylvania
U.S.A.