Complaint Review: VERIZON WIRELESS (FREEUP)

DISPUTE - CRIMINAL COMPLAINT
ACC NO: (914) 850-XXXX
Adjustment Details
Adjustment Type Debit
Adjustment Code Breakage Collected
Amount $111.62
Balance Before $111.62
Balance After $0.00
Adjustment Date 09/14/2002 6:38 AM

THE BREAKAGE SHOULD NOT HAVE OCCURRED UNTIL 2400-HRS (12-MIDNIGHT)

I activated an older model phone at Radio Shack for the VERIZON FREEUP service.
It cost $25. and I gave the phone to my wife, so she would have a cell phone.

Initially she received about 300-daytime minutes and about 2000 night/weekend minutes.

For the first two or three months we had no problem, but as we started renewing the purchases, we received LESS and LESS minutes in the plan. When we renewed the service on the 22nd of the month, the time expired two months later on the 21st, then it expired on the 20th, 19th, 18th, 17th, 16th 15th and this week Sept 14th.

The phone was supposed to be connected until 2400-hours (midnight). We got disconnected in the morning on the 14th of Sept. (6:38-am) Before September 14th my wife had over 600/MINUTES AFTER 9-pm, OVER 300-DAYTIME MINUTES and over 2000-weekend minutes credited on her account.

THESE WERE MINUTES THAT WE PURCHASED - PAID FOR IT WITH US-AMERICAN DOLLARS - CASH. $111.62.

THESE MINUTES WERE STOLEN FROM US IN A CORPORATE SCHEME TO DEFRAUD CONSUMERS, BY VERIZON WIRELESS COMMUNICATIONS INC.

I fell for their deceptive and misleading ads, and purchased a $50-unit, which now gave my wife about 100-minutes /daytime and 500-weekend minutes. THE COMPANY STOLE HER PREVIOUS 3000-MINUTES THAT WAS SAVED UP ON THE ACCOUNT, THAT WE NEVER USED. THE COMPANY PREMATURELY DISCONNECTED OUR SERVICE ON SEPT 14TH, PRIOR TO THE MIDNIGHT DEADLINE OF EXPIRATION, THEN THEY CONFISCATED ALL AVAILABLE SAVED MINUTES WITHOUT A VALID AND JUSTIFIABLE REASON. THIS CONSTITUTES "THEFT BY DECEPTION". $111.62

As a former law enforcement officer I have to reasonably conclude, that VERIZON WIRELESS COMMUNICATIONS INC,(FREE-UP) is engaged in operating a criminal enterprise in which thousands of consumers are victims of an intentional scheme to defraud financial scam.

Submitted for your information and any action deemed appropriate.

Augustine Jr & Elizabeth
Port Jervis, NY 12771
Complainants & defrauded consumers.


cc; NYS. Attorney General
cc: FBI NY Field Office
cc: Federal Trade Commission
cc: Federal Communications Commission
cc: US. Department of Justice
cc. NYS.Public Service Commission
cc: Governor George Pataki
cc: Internal Revenue Service

Gus
Port Jervis, New York