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  • Report:  #835585

Complaint Review: Verizon Wireless

Verizon Wireless Had phone service 13 days, returned phone, no use and was charged $101.64. Dallas, Texas

  • Reported By:
    serendipityinok — Tulsa Oklahoma United States of America
  • Submitted:
    Wed, February 08, 2012
  • Updated:
    Wed, February 08, 2012
  • Verizon Wireless
    One Verizon Way
    Dallas, Texas
    United States of America
  • Phone:
    1-800-922-0204
  • Category:

I ordered service online and had the phone sent to my house.  It did not work right from the the first day, took it to the local Verizon store 5 days after receiving it (Tulsa Hills Shopping Center, Tulsa, OK) and the only calls made were from their store as I could not get any to go through. They suggested I mail it back and I did within my 13 day free trial period and cancelled service so I would not have an early termination fee.  I have gotten bills as high as 345.00 charging me the early termination and finally got a bill down to $101.64.  I paid 44.49 in December and have received bills since then for $57.17.  Since they call me more than six times a day harassing me, I paid the $57.17 tonight by phone.  I have had cell phone service for many years and have never had the problems I have had with Verizon and their phones.  I now have T-mobile and am pleased with the service and phones.

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