Complaint Review: VERIZON WIRELESS

 I cancelled my contract with Verizon after 2 years 3 months. I had 4 lines and one iPad account December 2016. In March i noticed i was still being charged $120.00 and taken automatically from my credit card account every month after i had transferred all my lines. I tried to call but if you are no longer in their network it's almost impossible to contact anyone. I went to the store i bought the ipad at. The manager there confirmed that this was a mistake on their part and it would take 4-6 weeks to resolve and get a refund. I returned to the store 6 weeks later to get an update. The manager was out and the gentleman that assisted me told me he would let him know and he would contact me. After a few days i sent the manager an email to which i have had no respose to. It is now August and i have been charged $960.00 for an account they created on my account by mistake of which no device has ever been attached to. I need this resolved since it is affecting my family budget.