Complaint Review: Verizon Wireless

In Jan 2002, I spoke to Shane at Verizon Wireless about my phone. It seems that they had switched their services in Nov of 2001 and made my phone obsolete. It forced me to either upgrade my phone or cancell with them. I told them since they changed the system I was not willing to buy another phone and would be cancelling. Shane, just to keep my account told me he would provide a free phone and accessories. Knowing I would not see the bill (my bill goes to my employer in another state) he told me what I wanted to hear, shipped me the phone and tagged me with $183.00 for the phone. I caught wind of the charge just last week and now his supervisor is saying I have to pay for the phone. As far as she was concerned I bought it.

I have no interest in this, the bill is not for me to pay. But it shows a what Verizon employees are doing to keep accounts. I have had Verizon accounts since 1992.

pilo
denver, Colorado