Complaint Review: Verizon Wireless

A brief history of my dealings with Verizon Wireless and the manner in which I feel I have been wronged.

My daughter reached that age when she just had to have a cell phone and being the loving father that I am I called Verizon and arranged for her to get one. She is in New Orleans and rarely travels with the exception of my visitation each summer in Ohio.

When this time did arrive I called Verizion and requested that her service be moved from a local plan to a national plan so she can keep in touch with her friends and not get charged for the roaming charges.

This was easy enough to do, or so I thought. A month went by and I received the monthly bill only to be horrified to find someone did not do as I had requested. She was still on the local plan and being charged for her calls at a roaming rate. I immediately called Verizion and was assured that this oversight would be taken care of and reflected on my next bill.

Due to the fact that I am here I am sure you can guess it was not. Instead of paying a national coverage charge of around $40.00 a month I am now looking at a bill of just short of $1,000.00.

I have contacted Verizon on numerous occasions on this but have only been told that I am responsible for these charges. I now understand that I need to seek some legal advice on this, but wanted to share my experience with you.

David
Willoughby Hills, Ohio
U.S.A.