Complaint Review: Verizon Wireless

Verizon Wireless, has 2 incidents recently causing me to terminate service. First, my old cellphone died, I asked for a Motorolla, I was sold something that loked like one, but was a LG. I complained about performance w/ no resolve. After many calls, I asked to split the difference of a new phone, reguest was denied. (I spent $200+ on LG). I cancelled service, they were almost proud of this. Received a call a month later asking if I wanted to reactivate ? Second, incident was to move a single phone (with contract expiration only 3 months away to) out of a master plan, and into it's own.

Change billing address. Was told that this would not restart a contract. Took 2 mos, they restarted contract! Called and was told that I was not told this. I stated I had a certain number of days to cancel a new contract, and they asked if I had anything that said so! They played cat and mouse, trying to prevent me from terminating. They even tried to get me to admit that I understood that there would be a termination fee. I said I understand there is IF I actually signed for a new contract, she noted on account I agreed to Termination! These people will do anything to lock you in! Don't trust!

Mike
Danbury, Connecticut