Complaint Review: Verizon Wireless

Verizon wireless is the WORST cell phone company ever! Our cell representative talked us into using the "in" plan and getting our family around the country to sign up w/ contracts. Then, over a year later (after lots of overage fees) we find out non of our family was "in" because they were not in our calling area!

My mother calls me at least everday, sometimes 3 times and it was using my minutes! My bill was $487 last month! So, we called Verizon and the rep told us "that was our own problem". We tried to discuss our options, and he told us we were "out of contract, so cancel if we like." So we canceled the next day.

Now Verizon is billing us early termination fees! Their customer service is soooo screwed up!

Our contract we signed was a one year and it ended June 11, 2005. Now they are trying to tell us because we added "in" calling in July 2004, that it automatically extends our contract w/out us knowing. Then, I changed from National calling to local (since I stopped traveling) in November 2004 and now they are trying to tell me that because I made a change to my plan, it re-extended my plan a year from that date! I asked them to show me the signed contract and they said that since I used the phone after switching the plan, that is considered a digital signature and that they sent me a package (which I never received) after the fact that told me a change in plan extends my contract! That is crap!

I changed my plan minutes/coverage every few months with my old providers and it never changed my contract? Since when can a company extend a contract w/out consent of the customer?

Also, why did the rep tell us we were out of contract and to cancel??? We will never figure out these large companies. And the worst part is you are helpless! They can put it on your credit and you can't do anything about it!

Michel
Maitland, Florida
U.S.A.