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  • Report:  #7450

Complaint Review: Verizon Wireless

Verizon Wireless Sales Fraud *REBUTTAL

  • Reported By:
    Oakbrook Terrace IL
  • Submitted:
    Wed, October 31, 2001
  • Updated:
    Tue, November 20, 2001

I am writing in concern to a sales fraud issue with Verizon Wireless. I have been a loyal customer of Verizon Wireless for over a year, and recently extended my service contract with a move from Virginia to Illinois. When I moved, I had only days left in my first year contract and decided to extend my contract another year after speaking with a Verizon representative in the easy move program. The contract renewal discussed was to stay exactly the same, with the exception of an increase in minutes. Upon receiving my first bill, I noticed my night and weekend minutes were not beginning at 8pm, as was previously specified when discussing the contract with the easy move representative, but were starting at 9pm. I purchased the cellular phone plan solely to make calls to the east coast from Illinois, and the central to eastern time change makes it so the earliest I can call the east coast is 10pm. This is entirely too late for me to place phone calls and makes the plan utterly useless to me.

I placed a call to Verizon, thinking this was just an accident, and described the dilemma. The first Verizon representative (Lisa, ext. 2453 at 1-877-235-2994) proceeded to tell me that she was unable to help me, as did 2 other supervisors. One representative looked into the matter and responded with a voice mail saying, I was unable to help because I could not access the information to your previous account in Virginia because the number has been re-issued to a new customer. As soon as our conversation ended, I called my old cell phone number and a computer message stated, This number is not currently in service. I found an email address online that supposedly went to the executive office, and sent an email describing my dilemma to them. This is the response I received (notice she was able to retrieve my past account history):

Dear Phil Ames,

Thank you for your reply.

I have contacted Verizon in Virginia and they verified that your contract had expired, and you signed the new contract to receive the promotion of 1500 free nights and weekends and 250 free Mobile to Mobile minutes.

We are able to waive the Early Cancellation Fee and void the contract signed 9/5/2001 for the promotion, but you would then be responsible for paying back the free minutes you have already received in exchange for signing the contract. Our records indicate that you used a total of 56 promotional minutes on your September bill, which would have totaled $19.60, and 1500 minutes on your October bill which would have totaled $525.00.

We apologize for any miscommunication there may have been, and wish to retain you as a Verizon Wireless customer.

We appreciate you taking the time to contact us.

Sincerely,

Ericka
Verizon Wireless
Internet Executive Relations

Verizon Wireless' solution is obviously an effort to blow me off. In order for them to correct a mistake, that they made, it would cost ME more than the plan I was supposed to be signed up for would cost for an entire year. They offered a termination of service because they said they would be unable to change my night and weekend minutes to start at 8pm.

Verizon blatantly committed sales fraud. I specifically asked when renewing my plan if my night and weekend minutes would remain the same, and they confirmed that they would. They have made absolutely no effort to properly resolve this problem after I have spent countless hours on the phone with their representatives and sent several emails to the executive office. I am sending this letter out to educate anyone unaware of how Verizon conducts business, in hopes of stopping future fraud, and to continue seeking a resolve to my issue

2 Updates & Rebuttals


We charge you the rates in effect under your price plan at the time charges are incurred, plus any other usage charges that apply.

#30

Tue, November 20, 2001

This email is a rebuttal to RipOff #7450.
It was sent by Me at joshwa_d123@yahoo.com.

Verizon Wireless Sales Fraud (#7450)

They filed the following rebuttal to the above Rip-Off Report:

Their email: joshwa_d123@yahoo.com
Their name: Me

Their relationship to the company: Consumer Suggestion

Rebuttal:

*****READ YOUR TERMS AND CONTITIONS CONTRACT********

According to the terms and conditions of the original contract with Verizon wireless, by changing to a new contract and a new plan that contract and plan replaces your prior agreement.
This is including the night and weekend minutes!!!!

Verizon wireless has DIFFERENT areas, which have DIFFERENT times when your peak, offpeak, and weekend minutes start. Also according to the contract, the terms of the new contract and plan supercede any information given by an agent. I have
included parts of the terms and conditions taken directly from a Verizon Wireless agreement. Please read them as I believe you may need to refresh your memory as to how your service works...

If you're an existing customer under a prior form of agreement, your accepting this agreement is one of the conditions for our granting you any of the following changes in service you may request: a new price plan, a new promotion, additional features or benefits, additional lines of service, or any other change we may designate when you request it.

If we grant your request and you sign this agreement or accept the resulting benefits by continuing to use your service after we make the change,this agreement replaces your prior agreement.

From time to time we may let you change your calling plan, or your service in another way. If we do, you're subject to the requirements we set for that change (which may include a
new term and other conditions). IF YOU AREN'T A MONTH-TO-MONTH CUSTOMER, YOU MUST PAY AN EARLY TERMINATION FEE OF UP TO $175 PER MOBILE NUMBER DEPENDING ON YOUR CALLING PLAN IF YOU END YOUR SERVICE FOR ANY REASON (EXCEPT AS EXPLICITLY PERMITTED BY THIS AGREEMENT) BEFORE THE END OF YOUR TERM.

We charge you the rates in effect under your price plan at the time charges are incurred, plus any other usage charges that apply. We calculate charges based on where your wireless phone is when the call starts.


#30

Wed, October 31, 2001





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