Verizon Wireless Sends Out Refurbished Phones Only Blackberry sent by Verizon Wireless is refurbished. Bellevue Washington
I ordered a new blackberry from Verizon wireless and it broke 22 days after I bought it. I paid $186.00 for the PDA It was replaced under Manufacture's Warranty by Verizon Wireless. They would only ship a refurbished PDA because that is their policy, and arrangement with Black Berry. I have been a Verizon Wireless customer for 7 years. The service I received was horrible. I spoke to many representatives at the Salt Lake City office. The third I spoke to was Dustin Atwood and his supervisor Ed, Employee #466387. They were both unable to replace my phone with a new one. Ed was very rude and told me if I wanted to complain I should write a letter to their PO Box. He stated he would not give out his supervisor's name to me. Do not buy from Verizon Wireless. You will always get a refurbished phone if yours breaks. I can only imagine if I had bought a $500.00 PDA. If I wanted a used phone I would buy it on EBay. The associates at Verizon Wireless talk very friendly, but do not have the empowerment to make decisions. Stay away from Verizon on expensive phones.
Jason
El Cajon, California
U.S.A.
6 Updates & Rebuttals
Anthony
Kent,Washington,
U.S.A.
?
#7UPDATE EX-employee responds
Sun, March 18, 2007
Jason, In your T&C it states you have 30 days to return and disconnect your phone, not 30 days to replace it, so if it was within 30 days you should have replaced it by telling them you wanted to return it, your terms and conditions state one year for FRU, which is what you got, he " Worry Free Garuntee " says for ( CALIF RES ) you have 30 days to return and disco, that doesn't mean 30 days to replac.
Mind you 30 days was only in calfornia, because of the CPUC.
Anthony
Kent,Washington,
U.S.A.
?
#7UPDATE EX-employee responds
Sun, March 18, 2007
Jason, In your T&C it states you have 30 days to return and disconnect your phone, not 30 days to replace it, so if it was within 30 days you should have replaced it by telling them you wanted to return it, your terms and conditions state one year for FRU, which is what you got, he " Worry Free Garuntee " says for ( CALIF RES ) you have 30 days to return and disco, that doesn't mean 30 days to replac.
Mind you 30 days was only in calfornia, because of the CPUC.
Anthony
Kent,Washington,
U.S.A.
?
#7UPDATE EX-employee responds
Sun, March 18, 2007
Jason, In your T&C it states you have 30 days to return and disconnect your phone, not 30 days to replace it, so if it was within 30 days you should have replaced it by telling them you wanted to return it, your terms and conditions state one year for FRU, which is what you got, he " Worry Free Garuntee " says for ( CALIF RES ) you have 30 days to return and disco, that doesn't mean 30 days to replac.
Mind you 30 days was only in calfornia, because of the CPUC.
Anthony
Kent,Washington,
U.S.A.
?
#7UPDATE EX-employee responds
Sun, March 18, 2007
Jason, In your T&C it states you have 30 days to return and disconnect your phone, not 30 days to replace it, so if it was within 30 days you should have replaced it by telling them you wanted to return it, your terms and conditions state one year for FRU, which is what you got, he " Worry Free Garuntee " says for ( CALIF RES ) you have 30 days to return and disco, that doesn't mean 30 days to replac.
Mind you 30 days was only in calfornia, because of the CPUC.
Jason
San Diego,California,
U.S.A.
Wrong
#7Author of original report
Sat, February 10, 2007
Anthony,
Thanks for the information, but it is not correct. I learned after contacting the Verizon Corporate offices that Advanced Handheld Devices, PDAs Etc. have a 30 day replacement Guarantee. My unit was 28 days old so they replaced it with a new one. I also learned that all associates have to forward you to a manager if you request one. A callback from the manager is guaranteed with-in 24 hours. Verizon associates need to learn what the real policies are. The main thing is: who wants a used PDA device when you buy a new one. Why do I do business with a company that pushes the fine print, but does not know what the fine print is?
Anthony
Kent,Washington,
U.S.A.
did you read your agreeement
#7UPDATE Employee
Fri, February 09, 2007
in your customer agreement it states that you have 14 days to return your phone, thereafter you have a one year warranty on your phone and it will be replaced with a F.I.R. ( field replacement unit ) which is a refurbished unit, it states it in parentheses next to it. I know it sucks that you have to get a refurbished phone, but that was the agreement, at lease it was replaced.