Complaint Review: Verizon Wireless Target Shoping Center

A followup to my last post:

The post you are referencing that you are using as evidence to backup your claim that I work for VZW (post on report # 441865):

I clearly stated in that post that this was something taken FROM THE VZW WEBSITE regarding the 30 day Worry Free Guarantee.

So, as classic misdirectors do, you are taking that and making it a quote taken out of context. Care to play again?

One more time, what your are pulling is a mistype.

I will make this clear: I DO NOT REPRESENT VZW OR ITS INTERESTS.

Is that clear enough for you?

You said so in report #441865 for one, I am not going to mention the others but, you stated "We stand behind our service."

So, does "we" refer to you or the mouse?

1. I'm not berating the customer. I am stating the truth. I can't help it if the truth hurts.

2. Who ever said I worked for VZW. Just because I have knowledge of Cellular companies, protocols and systems does not mean I currenty work for any of them. For all you know I'm just a Cell industry Consultant. Don't jump to conclusions; I'm sure you don't like it when a rep you are trying to deal with does that to YOU.

1. I'm not berating the customer. I am stating the truth. I can't help it if the truth hurts.

2. Who ever said I worked for VZW. Just because I have knowledge of Cellular companies, protocols and systems does not mean I currenty work for any of them. For all you know I'm just a Cell industry Consultant. Don't jump to conclusions; I'm sure you don't like it when a rep you are trying to deal with does that to YOU.

1. I'm not berating the customer. I am stating the truth. I can't help it if the truth hurts.

2. Who ever said I worked for VZW. Just because I have knowledge of Cellular companies, protocols and systems does not mean I currenty work for any of them. For all you know I'm just a Cell industry Consultant. Don't jump to conclusions; I'm sure you don't like it when a rep you are trying to deal with does that to YOU.

They're making too much money. MONEY is the reason they allow mistreatment of their customers (by they I mean Verizon Wireless).

You bikerbryan and readthefineprint are a prime example of why your company sucks. Instead of helpful suggestions you berate the customer.

It is very unlikely that Big Box retailers will ever be frozen out by VZW or any other carrier. Those stores are too lucrative and get foot traffic that would otherwise never come into a VZW store.

Yes, they can cut prices below that of VZW. Wal mart is big into this. They do so as a loss-leader as they iknow that by getting you into the store they may take a loss on the phone, but you will likely purchase other things while there to more than offset that loss.

So complain about the retailer, fine. But don't expect VZW, or any other carrier LUCKY enough to get into them, to pull out.

Ok, please read the ENTIRE post before responding. The poster said that they should have gone to a Verizon store, instead of Target. And every single person who replied said not to blame Verizon, but Target.

To the poster, I would call Verizon about this. As one reply stated, that Verizon gave them permission to sell their phones, and they wouldn't want them to give them a bad reputation. They could chose to not allow them to sell their products in the near future if they are making them look bad.

Yet you are using these three initials alot for contacts. And if THEY won't override the agent's policy, then the complaint will go to the corporation "Verizon Wireless"

Give up your crusade against the posters. Your company is WRONG!

The phone was purchased at an Independent Agent locatoin. It has NOTHING to do with VZW. Bottom line, this is not a "corporate" mess. It is between the purchaser and the agent. PERIOD.

You don't really want to go down this path. I know of what I speak, you don't. Complaints can be issued against the location by contacting their VZW Indirect Sales Manager or through written correspondence with VZW headquarters, but they can not and WILL no override the Agent policy.

I think not. Look at the numerous reports YOU respond to in defense of VZW. No, the OP did what everyone should do. Why should we do your work or the corporate's work in cleaning up the mess.

Fine - but your experience was not with VZW but the independent store. File your complaint against THEM. Contact VZW corporate and let them know your bad experience. Ask the agent to give you the contact for their VZW district manager and contact them about the bad situation. Complain against that LOCATION, not VZW.

"Bottom line: don't drag a company's name into a situation that it has nothing to do with. Cast blame where it belongs."

Oh, but I think you do have something to do with it. Who authorized them to sell verizon phones? You can bet the reason the customer stopped in was because there was a VERIZON WIRELESS sign posted. Just who allows this?

When you allow independants to sell your products then, YOU are responsible. You allow these contract agents because you want to sell more product and make more money.

Your issue is with an indepedent Agent, not VZW. So why drag VZW's name into the mix?

You also need to understand how indenpendents work. The store where you go has the right and ability to set their own prices and specials. So they may not have had the VZW special BOGO offer that a Corporate store offers. That means they did not lie to you, it wasn't available.

They also set their own return policy. Although VZW has a 30 day WFG policy, some independents only do 15 days and others offer more than 30 days. They also have different return policies. Why? Because they are independently owned stores so they can set their own policies like that.

Bottom line: don't drag a company's name into a situation that it has nothing to do with. Cast blame where it belongs.