Complaint Review: Verizon Wireless

I was a customer of Verizon Wireless for about 13 years. During that time I had practically no problems with their services and policies.  To gain  superior voice qualities of GSM (as opposed to Verizons Qualcomm CDMA format).  I decided to go with a GSM carrier and chose AT&T. This also afforded the advantage of rollover minutes.

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I terminated Verizons service on 7-22-10 at which time my numbers were ported to AT&T. Verizon informed me Id be obligated to continue (contractual) payment through 8-18-10.

That meant I would be paying Verizon and obtaining NO SERVICE from  7-22 -10 through 8-18-10. I wasnt too thrilled at paying a prorated $81.40 for NOTHING, (no service) but was prepared to live with it.  I requested they bill this no service provided time frame at a lower monthly plan rate.

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 Nawww.that wont  happen was voiced in so many terse words. End result, I paid full boat current plan for about 27 days of cellular service which I didnt and couldnt access. I went ahead and paid for this non-service, having no other choice. A disappointment, to say the least. Nothing like paying good money for nothing.

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Almost immediately I received a communiqu from Verizon Wireless stating: Reclaim your seat at the top of the mobile food chain. (a  bit  presumptuous I thought) Come back and get up to $100 off on any phone. Plus, pay no activation fee. Whatever your reason for leaving, we want you back. Plus, get back any early termination fee you may have paid. A  special offer just for you.

The foregoing last paragraph illustrates a problem Ive had with many companies and services for many years. Youre a forgotten mushroom while continuing service, for years, never missing an on time payment.  Quit? Never a customer? Oh wow! Have we got a deal for you.  Sort of like a job I had many, many  years ago. The only way to get a raise was to quit. Why cant a 13 year loyal customer be worth as much as someone who has NEVER contributed income to the business? (Thats a rhetorical question, of course)

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