Complaint Review: Verizon wireless

I purchased a LG cell phone from a Verizon store. It had performance & connection issues from day one. I didn't immediately send it back because I was trying to determine what might be causing. I was trying to respect their techs time by trying to duplicate the situations that were causing the issues. I could not.

When I called, they were only willing to "help me" get a refurbished phone since I was outside the 15 day trial. I instead sent it into LG since it was under full warranty... twice. Between repairs there were multiple calls. After the second repair, I spoke with Verizon for 2+ hrs for a "resolution" which I told I would receive a bill credit for 2 months to cover the collective time I already hadn't been able to use the phone. I never saw any bill credits.

When I filed a complaint with the BBB with my expect outcome, I received an insulting offer. The representative was not interested in resolving this issue. I tried to come to common ground & they refused. I am currently working with the FCC and have a few other organizations to contact. I am hoping that making people aware can help facilitate a better outcome