Complaint Review: Verizon Wireless

I have been a Verizon wireless customer for the past 4 years , I currently have 5 phones on the plan,I recently upgraded both my son and Daughter Phone to smart Phone , there are 3 phones on the ulimited plan, which uses data, The phone that i have is the din2 of which i have have 5 phones due to charging issues, and the phone consistently over heating,

now there telling me that they can only send me the same phone in which i have no faith in or some of there outdated phones, Am due for and upgrade in December, I was offered in june of this year to upgrade but choose to wait until dec, At no time was i told that i would not be able to upgrade ,unless i buy a phone full price in order to keep the unlimited data plane , As a matter of fact i was told that the three plan with the unlimited data would remain the same,these are there own words  

EXISTING CUSTOMERS- That have our $29.99 unlimited data plan WILL BE GRANDFATHERED IN, they will keep their unlimited plan after 7/7/11EXISTING CUSTOMERSUnlimited plans will still be available up to July 7, and those unlimited plans will continue even when you upgrade your phone in the future.- That current have the unlimited data WILL BE ABLE TO UPGRADE AND KEEP the unlimited data fThese new tiered pricing plans are for new lines of service only.

Existing customers with an unlimited data can keep the plan even when they upgrade or renew. All you have to do is sign up for an unlimited plan before July 7th to be grandfathered in.In a letter to its indirect retailers, Verizon pleads with its sales reps to "PLEASE, PLEASE make sure we take advantage of this heads up and get our heavy data users set up on these unlimited plans before they change."eature (No known end date on this as of this moment)

now im' stuck there are alot of coustomers who were grand fathed in and verizon needs to honor what they say. Everyone under this plan need to ber heard and file a class suit againist them