Complaint Review: Verizon Wireless

 I signed up with Verizon Wireless in January of 2013 securing a phone for myself and my wife, we were lied to and mis-led from the very beginning with Verizon and it continues to this day. Verizon uses a web of lies and deceit in all of their business practices. When we first signed up with them we had a wireless hot spot which they assured us would work perfectly for us. I gave them our address and told them as I ran my business from home I needed to be certain the signal would be strong and that there would be no excessive charges for time online or downloads as we download alot of information in the process of conducting our business.

It was not very long before we realized they had completely lied and misled us because after 2 weeks I had used up the amount of download data tehy assured me would last me more than 1 month and the charges began to pile up. We had to discontinue that and make other arrangements. Next was our home phone line we set up during the same initial visit. I told them I would not keep the home phone line for more than 1 year and wanted to be certain there would be no early termination fee for the home phone line portion of the agreement...we were assured the early termination applied only to the cell phone lines. 1 year later we disconected the home phone line and were immediately charged a $103.000 termmination fee. We have refused to pay it for three months now and they just terminated our call service on our cell phones.

I will have to pay the fee but plan on demonstrating outside of their busiest Reno Nevada store until the money is refunded to us. If anyone has had similar experiences and would like to contact us or join our protest please let us know.

Bryan Johnson

Reno, Nevada