Verizon Wireless - Www.wirelesssync.vzw.com - Microsoft Outlook - Wireless Sync Wireless Sync Prevents Backing Up Data in Microsoft Outlook Wilmington North Carolina
Wireless Sync software allows users of Verizon PDA type phones, with data plans, to synchronize valuable data from Microsoft Outlook with their phone via the Verizon cellular network.
Microsoft Outlook contains valuable business data including, all your emails, all your contacts, you calendars, notes and tasks. If you are a business user of this product, you will strongly agree that loosing this data would be nothing less the catastrophic.
Since we installed the Wireless Sync product on computers running Microsoft Outlook, our backups of the data contained in Outlook were failing as the main data file (outlook.pst) was in use by another process. We traced the lock back to the wireless sync software. We removed the software and re-tried that backup process and it completed successfully.
We contacted Verizon technical support in an effort to get assistance with the issue. As a provider of valuable business and information services we expected they would be more then willing to assist with a solution to this problem.
I explained the issue that their software was preventing the protection of Microsoft Outlook data via backups. Instead of helping with the problem, they directed me to the terms and conditions surrounding the usage of the wireless sync software, specifically "3. USE OF SERVICE." And further subparagraph (d) YOU AGREE THAT NEITHER INTELLISYNC NOR VERIZON WIRELESS ASSUMESRESPONSIBILITY OR LIABILITY FOR LOSS OR DAMAGE TO YOUR DATA OR FOR THE FAILURE TO STORE OR TRANSMIT ANY MESSAGES AND OTHER COMMUNICATIONS OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE INTELLISYNC SERVICE. I agree and understand these terms.
Bad business is a company that hinds behind their terms of service while risking there paying customers valuable data. Further that does not offer, nor look for, a solution to assist their clients. If they place your data at risk, this should be clearly spelled out to you the paying customer.
Perhaps, as many first rate software vendors do, they could implement a STOP command command that would release the lock their software has on the .pst file. Then we could perform regular backups successfully. A Start command would then re-start the processing insuring syncronization between outlook and the phone.
At least do something more then the nothing they are best at.
Roy
MARLBORO, New Jersey
U.S.A.