Verizon. With walmart Walmart rep in electronics department sold me a n expensive phone and put me through a long process protocal to get service with Verizon. I was granted a service for the new phone with verizon. When i got my first bill i was shocked at the amount. Oak ridge Tennessee
I went to the oak ridge walmart store to purchase a decent phone and not break the budget as I had a credit repair company helping me with my credit. I had previously been with Verizon and had no complaints. So the walmart electronics associate recommended a nice phone. Got me back with Verizon and was courteous. When I got my first bill i was in shock. So I had to go on auto pay and chose a date that would be in line with my check and budget needs..
I thought all was ok until I started getting lots of unwanted requests from Verizon. On emails and statements. The plan was about 140.00 a month and the phone was included. So after the auto pay was in place . Verizon whacked my service and cit me off. I tried several methods to talk to a live person and got no where. Finally I called the oak ridge Verizon store and had to get a special number to call at a certain time in the evening and still that didn't work.
Then after exhausting all my attempts to keep the service and after cutting me off leaving me without phone service . they kept trying to get money off my direct express card. This caused another problem as I had to notify direct express on my social security deposits and was without funds for over a week. It seems like when you have a big business that customer service should be a priority. . Verizon made my financial life a nightmare with the help of Walmart.
The walmart associate told me that the Verizon rep comes to the store at certain times and has to adhere to their protocol. All I wanted was a nice phone . Instead I got bad service . stuck with a huge bill. Could not speak to a live person. And now I have another bill that will be a negative issue on my credit report. Thank you.