Complaint Review: Verizon

This store is an abomination. I purchased a phone that didn't work and the store never returned it to the warehouse.  This means I am still getting charged for a phone I don't have.  I've called into Verizon 6 times and the store manager insists I come in and speak to him. This has been months.  He was SUCH an a*****e and continues to be just that.  I would avoid this store at all costs because the manager will, literally, steal from you.  He should be fired and that he hasn't  (that I know of)  is a testament to Verizon being careless, too.