Verizonwireless Verizon is charging me for over 5 months a defective devise I have submitted and every month we clarify with costumer service this fact. They take action take off this charge on my bill, Internet
Nov. of 2011 I sent a defective phone device to Verizon and receipt a replacement. Up to now on their system it keeps on showing every month that this device hasn't been sent on my side. I have provide tracking # of defective device sent on third week of Nov. 2011. This data has been confirm by Verizon side that defective phone has been confirm of receipt twice. I have been confirm and a credit applies to my account and charges are deleted. This is third time that this shows again in my bill charging me $319 for a defective device not receipt as per verizon 's system. I have all proof to show I have sent the return defective device as per request and I do not understand why I am being charge over and over the same device previous receipt this has become a problem already.