Complaint Review: Verotel

I had been with Bear411 an adult gay bear friendly internet chat site on and off for many years. I received and email that my renewal was due and I went to the site entered my Debit MasterCard Numbers and it was rejected, so I pulled out my Capitol One MasterCard enter the information and it was rejected.  

I contacted the founders website with my information. He responded they use Verotel a Merchant Card Service Company in the Netherlands and that I needed to contact them. I contacted Verotel using their end user complaint site and received a response that I was flagged as fraudulent. I was not given any other information. I tried again only to receive no response, so I contacted my Bank Capitol One 360. The bank told me they could not find anything to support their claim of fraud, and that they need to contact Capitol One 360 regarding this matter. This was sent again resulting in nothing returned.

I then contact the founder of the website i was being shut out of explaining everything. When I tried to followup i received and auto responder that a claim was in process and no further information would be sent. I decided to let this go for 15 days. After sending my email to all my friends i had met and why I was leaving, I wrote the site founder to cancel my account due to his lack of interest in retaining current members over new members. the member counter on the home page was proof of this as the trend was downwards. I know Verotel specializes in High Risk internet sites but that does not give them the right to flag you as a high risk fraudulent user then offer zero customer support, up to and including to completely ignore you and your banks requests.