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  • Report:  #1118176

Complaint Review: Vertical Search Works

Vertical Search Works WILL STEAL YOUR MONEY Web of Lies, brutal traffic, terrible account management, horrendous customer service New York New York

  • Reported By:
    James — Toronto Ontario
  • Submitted:
    Fri, January 24, 2014
  • Updated:
    Fri, January 24, 2014
DO NOT BUY TRAFFIC FROM VERTICAL SEARCH WORKS
We were cold called by Santo Polanco from Vertical Search Works to buy CPM/CPC display ads. We declined because we are only able to buy on CPA, but Santo persisted that not only could he reach our CPA goals, he would also manage the entire campaign for us, he required nothing except payment. He is a very savvy salesman and earned my trust by showing screenshots of a similar nature, the numbers were great!
 
Once the campaigns went live, Santo became a mythical object, not responding to emails and not providing us our login details so we could monitor the spend. Santo finally gave us our login details after racking up a $550 bill which drove us about $12 in actual traffic. We tried to work on a resolution but got little to no reply from Santo or the 'customer care' department. We asked for a refund as we were very unsatisfied, but the response was that it was our fault for not pausing the ads ourselves, even though we couldn't log in to their system. Brilliant. 
 
This is a straight up scam. It was a complete waste of money and time. 
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