Vesta AT&T Go Phone Auto-Refill Didn't Work and I lost my rollover minutes-- couldn't get them back. Portland Oregon
For the last year I was on an auto-refill plan with my prepaid AT&T Go Phone. It worked fine--my minutes were automatically refilled using my credit card every 90 days. On August 2, 2008, my minutes were due to be refilled, but they weren't for some reason, and I lost my rollover minutes, which amounted to about $33. I called Vesta AT&T at 866-608-3007. They said they could not restore my rollover minutes. I told them it was not my fault that the auto-refill didn't kick in this time, and they said there was nothing they could do.
So I removed my account from auto-refill in case this happened again. I think they could at least give me some free minutes to compensate for this error on their part. Their reluctance to do so is bad customer service.
Anonymous
SeaTac, Washington
U.S.A.
1 Updates & Rebuttals
Duckfart68
Notarealtown,California,
U.S.A.
I lost my minutes too
#2Consumer Comment
Fri, November 28, 2008
I filed an individual report even though this site didnt post it (Fk them)
AT& T took my credits on the go phone even though it doesn't say anything
inside or outside the packaging about having a 90 day limit.
Then their operators lied about it 12 times making every excuse possible
not to credit my $31.00 back onto the phone. One I spoke with is
MICHELLE ARNOLD. Then they promise a manager will call me back and
this never happens.
DONT DO BUSINESS WITH THIS COMPANY WITHOUT READING THE OTHER
1250 REPORTS ABOUT HOW THEY RIP PEOPLE OFF!!!!!