Vi at East West Travel in San Diego Fails to make correct booking, ignores the customer, denies his own word San Diego California
Don't waste your time or money. This review is only about Vi who my family dealt with.
Had to book some emergency flights for my parents to Vietnam and he made it seem like he had things under control with his connections. Flights booked: SAN-SFO-TPE-SGN-TPE-SFO-SAN. Visa on arrival "obtained".
A couple days later, I get a call from my parents at 10:30pm in SF. Their "Visa on arrival" isn't valid. Luckily I live in SF, so I rush over to the airport and talk to the airline supervisor. The documentation hasn't been accepted for over 3 months - every travel agent has been briefed on this. In short, this dimwit shouldn't have sold my parents these tickets and a fake promise of Visas. We try to call him to no avail. Its 1am and we book a nearby hotel to create a new plan the next morning. I send an email to my mgr to take off work... thanks Vi!
In the morning he gets in late and then is not surprised at all when we tell him the Visa documentation isn't valid. He ignores us for 2 hours to call more "connections". He tells me to do what is necessary to get the Visas and he will cover all expenses. We eventually find out that we can get expedited Visas in SF at the Embassy and go on our own. When we finally get them, I call him and he's at lunch. Thanks for helping.
A couple hours later he calls us back with an updated flight itinerary. Well great, my parents will miss what they originally planned for due to the 2+ day delay. But they decide to continue on anyway. Things are looking up.
On the 2nd evening, everything works out and it was a huge relief. I call Vi to sort out reimbursement and he's on vacation for 2 weeks. Convenient. I send him an email and wait. Overall I spent ~$750 on accommodations, new Visas, transportation and he wanted to give me $200. Because it wasn't his mistake. Scumbag move. He tries to guilt me like I did something wrong. No thanks, I will be filing my claim with the Travel Consumer Restitution Corporation to get some justice.
TLDR: Don't trust anything Vi does or says.