Via Bella Salon N/A Worst Experience of my life. They burned my face and I lost hair due to their lack of experience. I was in the salon for 5 hours! Woodhaven, Michigan
I took my children and I to this salon due to the review I seen on the internet. What a big mistake! I told the stylist Rachel what colors i wanted and we started with the highlights. While she was doing my hair I asked them to highlight my children and they did. My son was supposed to get bleach blond highlightswhich shouldnt have been a problem considering his hair was light already and the highlights were yellow! I ignored it and then when my highlights were done I looked in the mirror and it was a MESS. My blonds were orange, you couldnt see the red i had put in and I told her you couldnt even tell i got highlights....so she said ok what do you want (after 21/2-3hours there)
I told her the same exact thing i wanted the last time. I had dark hair so she tried telling me its not going to show.....(i had them done elsewhere last summer and it turned out great). So she said she was going to bleach again. I agreed. After another 2 hours and sitting under the heating machine (for along time while she was talking on the phone for a 1/2 hour) she came to tell me I was done and took me to wash my hair. I felt like the side of my face by my hairline was burning, i once again ignored it until she started brushing my hair and it started FALLING OUT!
Well 5 hours later I went to pay her and noticed that i forgot my purse. After being yelled at asnd talked to like a child they told me I needed to pay by tomorrow or else! I went home, when i noticed the side of my face had a large burn mark (from the bleach she left on so long) and more hair missing underneath!
I decided not to go back and pay this salon. Figuring if they want to take me to court, let them. I took pics with my phone and both my children seen the hair and burn marks. So I would fight them in court. Needless to say they (the salon) called a family member of mine and started telling them all the information and how they were going to call the police. This family member just told them that they dont know me and they kept giving out my personal information etc (deflamation).
Today I heard there was a voicemail stating my name, potential criminal charges are going to be filed against me for larceny?! This is outright wrong and I cant believe they went thru all of this considering they messed up my sons hair and made me lose mine!
I would strongly urge those seeking a good salon to take their business elsewhere!
1 Updates & Rebuttals
THE TRUTH HURTS
FLAT ROCK,Michigan,
United States of America
Eroneous Report from Lucky Lady Bug
#2REBUTTAL Owner of company
Wed, September 28, 2011
Unfortunately the report against our salon left out some very pertinent facts. Lucky Lady Bug told our cashier she forgot her purse at home. She left us her phone number (which was invalid) and said she would be back the next day to pay. That evening she shared Facebook information with the stylist. That evening she posted pictures of her children on Facebook with a caption stating "how beautiful her angels" looked with the new hairdos. No comments about "burns".
After she failed to show up and pay for her service we contacted the police who informed us that there was a warrant out for her arrest. When the police had her in custody, a man came to the salon representing her and paid her bill.
She failed to mention these facts, along with the fact that the police asked us if we wanted to press charges against her while she was in custody, which we declined. We just wanted to be paid for the services we provided her with.