Viator Failed refund after flights were cancelled due to weather. Surry Hills, Internet
I booked a trip to London with a day trip to Bath,etc. Viator refused to offer refund when London was shut down right before Christmas 2010. BA offered a full refund and the hotel didn't charge any cancellation fees...I thought is terrible that Viator wouldn't offer a refund for an act of God. Shame on them...I'll never book another thing with them and plan to tell everyone I know not to as well.
1 Updates & Rebuttals
Viator Support
Las Vegas,Nevada,
United States of America
From Viator Support
#2UPDATE Employee
Wed, January 12, 2011
Hello,
My name is Loryanna and I work for Viator.com. I wanted to conduct a more thorough investigation into your complaint, so I wanted to see if you would be willing to provide me with a booking number or the e-mail address that you used to book with Viator.com. I realize you probably don't want to put that information out here on the web, so do feel free to e-mail me directly at loryanna@viator.com.
Once I have had a better chance to investigate what has prevented us from offering you a refund, I would be happy to give you a better explanation. Alternatively, if I find we're able to give you a refund, I would be happy to give you that good news as well.
I'm looking forward to hearing from you. Thank you in advance for your time.
Loryanna Michalek
Viator.com Customer Service