Viator Tours Worst Customer Service, Only Cares About Money NOT Service! Internet
I booked a London Tour for myself and 2 friends using Viator.com. They subcontract to the local tour company, in this case, Evans Tours. I've used Viator in the past in different countries and never had a problem until I went to London. They didn't provide all the information when the tour was booked and they expected contact while we were on vacation!
We missed our tour so I quickly contacted Evans Tours and they had very poor customer service, as they were not willing to help in any way. I asked if there was any way to get on the tour that already started or to be switched to a different tour and I would pay any cost difference. The answer was "No" and "No".
I then asked for my money back as we were there during low/off season and I'm almost sure the entire bus was not full for a 3 hr tour in the middle of the week. Again, they responded "No".
I gave them every opportunity to provide me and my friends with a tour of London but they didn't care! They got paid and service didn't matter.
I contacted Viator, explained the situation, and they responded "No" as well.
Be aware of using this tour company if you are traveling overseas. I would choose someone else!
1 Updates & Rebuttals
Viator Support
Las Vegas,Nevada,
United States of America
From Viator Support
#2UPDATE Employee
Wed, January 12, 2011
Hello,
My name is Loryanna and I work for Viator.com. I wanted to conduct a more thorough investigation into your complaint, so I wanted to see if you would be willing to provide me with a booking number or the e-mail address that you used to book with Viator.com. I realize you probably don't want to put that information out here on the web, so do feel free to e-mail me directly at loryanna@viator.com.
Once I have had a better chance to investigate what has prevented us from offering you a refund, I would be happy to give you a better explanation. Alternatively, if I find we're able to give you a refund, I would be happy to give you that good news as well.
I'm looking forward to hearing from you. Thank you in advance for your time.
Loryanna Michalek
Viator.com Customer Service