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  • Report:  #1410139

Complaint Review: Vibrant Threads

Vibrant Threads I paid for an item and never recieved it

  • Reported By:
    Brian — Pembroke Massachusetts United States
  • Submitted:
    Fri, November 03, 2017
  • Updated:
    Fri, November 03, 2017

I saw them advertise on Facebook, and ordered the jacket that was advertised. I paid 100$ for the jacket with an online debit card purchase. They have responded to my numerous emails over two months with canned, computer-generated responses reagrding delays due to high volume, etc. At one point, the package was reported as "undeliverable" by their website, but according to the USPS, a delivery attempt was never made.

The item finally is being reported ny the USPS tracking system as "being prepared for delivery" somewhere in China. It has been two months and I am still getting the runaround from their customer service department about "looking into my account" and getting back to me, etc.

 

 

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