Complaint Review: Vicious Ant

To whom this may concern:

Approximate September 1st I bought your Kraken Vapor atomizer from "The Vape Spot" for roughly $160 and a brand new lifestyle mechanical mod to use it with ( also approximately $150), moreover i also purchased brand new batteries.

The reason why i am listing all the items i purchased is to illustrate that i spent over $300 just so that i could use the Vicious Ant product and not run into any problems.

For almost 6 months i had been using a clone Sting Ray as well as a clone Genisis. I would have continued to use the two pieces as they worked perfectly, however i moved away from the store which sold me both the mechanical mod and the atomizer for $100. Therefore when i asked "The Vape Spot" for a rebuild they told me they did not feel comfortable building on it, hence, why I bought an entirely new vaporizer mechanical mod and atomizer with the expectation of getting the best of the best.

I figured, okay, because i am no longer using clone's in the case that i run into any problems i have a higher likely hood of me receiving better customer service and resolve than the store in thousand oaks which sold only cheap parts and clones. Unfortunately, i have had exactly the opposite experience with the Vicious Ant product, and at this point i really wish i never bought anything and drove back to store 2 hours away from me (yes the gas would have been cheaper than what have had to deal with and I never had to go anywhere else). In essence, from my experience, having a clone is far more advantages than your product which cost more than three times the price. The day after i bought the brand new mod and atomizer the lifestyle mod had a problem with the switch that cause my brand new Kraken atmoizer to misfire, overheat, and then have the glass break. Within 30 minutes i returned to The Vape Spot where their employees were more than kind enough to try the best to resolve my problem with the Kraken.

I waited 3 days for the manager of the store to contact any other stores to see if he could find any replacement glass, to no avail the manager said he would be attending ECC and would try to visit the vicious ant booth to solve my problem. Now i was stuck with a clone mod that i knew worked, but the high end stores did not want to touch. So, what was i forced to do? Buy another carton of newport 100's or another atmozier for another $160 (the brand new Kayfun Lite Plus). So i bought the Kayfun. At that point i still really wanted to get the Kraken fixed and had 100% intention of selling the Kayfun.

When the manager of the vape spot, who was kind enough to take my Kraken to ECC returned yesterday, I was informed that Vicious Ant was not even there.

At this point i had to call 10 different vapor stores to see which ones carried your glass. When i found one i was absolutely ecstatic, i was there within 15 minutes and i even bought 2! Now comes the rebuild...it felt good to be excited about having my kraken back

......AND THEN HERE COMES THE SMACK IN THE FACE THAT MADE ME WISH I NEVER BOUGHT IT; THE INSULATOR HAD MELTED. ( and as you could probably guess NOBDOY and i mean NOT A SINGLE STORE could supply me with the correct parts, moreover the Kraken itself couldn't even come with a replacment insulator that probably costs less than a penny to manufacture.

in conclusion, what was once me looking forward to having my brand new Vicious Ant Kraken fixed, and selling this last resort of a Kayfun, has now transpired into me wishing i never bought your product and seeing the Kayfun as a far leading competitor,

This is the first complaint letter I have ever had to write in my life, i truly hope we can resolve this issue without any further headaches.

I request that an insulator be mailed to me ASAP along with any other parts i am more than sure you have had complaints about replacing.

please have the package addressed: Erik Khorovsky, 917 S. Holt ave Beverly Hills, CA 90035

If my request for your accommodation is denied, consider my business lost. Moreover, I will ensure that i get a full refund. A complaint will be filed with the Better Business Bureau, and a Rip-Off report will be filed AT THE VERY LEAST.

Thank you for your time and consideration,

-Erik Khorovsky

hi erik! i am actually amazed at your patience and thankful that you do have a lot. as for the kraken glass just in case you need one again its available together with the o-rings at www.vapeinternational.com same with the insulator. as for the did a translucent goo oozed from the base of your kraken?

I always try to seek every avenue possible before escalating matters,so, if and when a sittuation demands it i can be confident and deliberate in my actions.

nope just the glass because i dont think your insulator has melted

i have purchase 2 new glass tanks, took it to get rebuilt. the technichian who rebuild the Kraken told me it is completely gone, even after insisting we attempt to build on it the button became instantaniously burning hot

if you read the entire correspondence i had initially composed you will see where it says "At this point i had to call 10 different vapor stores to see which ones carried your glass. When i found one i was absolutely ecstatic, i was there within 15 minutes and i even bought 2! Now comes the rebuild...it felt good to be excited about having my kraken back

......AND THEN HERE COMES THE SMACK IN THE FACE THAT MADE ME WISH I NEVER BOUGHT IT; THE INSULATOR HAD MELTED. ( "

in fact im already headed over to buy it right now, the fact that you insist the only part i am certain is missing is not only goes to show how much confidence you have in your retailers capacity to handle your products, even worse it illustrates lack of confidence in your customers.

i didnt sit down and waste my time writing a complaint letter on device that would have operated correctly once rebuilt with a new tank, and insisting your retailers are likely wrong without even handling the product has reduced my faith in your company that much more.

hi erik! i am sure your frustrated but a few questions please... may i know the serial number of your kraken? the version? and is your center post turning? - jay bugayong

Jay-

the serial number you requested is US141, the post is not turning, the version of the product i do not know what version of the Kraken i have, however when refrencing the website i was so ignorantly supplied by Vicious Ant it is the same one as on there. So you must be confident about the product if your refrencing it in a complaint. unless you have absolutly zero confidence in the products also channeled through vapeinternational.com

I recommend you contact whom ever it is that will give you authorization for a full refund, and then refund the entire amount i had to spend on a poor product with poor customer service that charges sky high prices.

if I do not receive a full refund by the end of this week I will be filing a lawsuit against Vicious Ant in small claims to initially collect my losses incurred on behalf of Vicious Ants poor customer service. I will also seek to file a class action lawsuit, thereby assigning all of the other customers illegally charged and taxed by your products in the United State to the lawsuit. In other words you will be sued by every single one of your customers who has also received the blunt end of the Vicious Ant service ,and wishes they never bought your product.

For the sake of Vicious Ant, should you care if the company still exist's at the end of the month, or you find it important not to have a multiple judgments issued over $25,000, and under $25,000 for my small claims judgment i will have by the end of this week, REFUND THE FULL AMOUNT I PAID FOR YOUR PRODUCT.

I REPEAT, IF I DO NOT RECEIVE A FULL REFUND BY THE END OF THIS WEEK I WILL SEEK LEGAL ACTION.

-ERIK JACOB KHOROVSKY

REFRENCE : ERIK J KHOROVSKY V. CALIFORNIA PIZZA KITCHEN AND ERIK J. KHOROVSKY V. VITAMIN SHOPPE INDUSTRIES, FOR 2 CLASS ACTION LAWSUITS WITH JUDGMENTS ORDERED IN MY FAVOR IN THE LAST FEW YEARS

Can you please send us a photo of the said kraken showing the serial number and the said problem. Before we can make any kind of replacement or refund we would like to see the problem product first.