Victoria's Secret At Crabtree Valley Mall In Raleigh NC Sells worn returned lingerie and underwear as new!! Puts it right back out on the sales floor no questions asked!!! Raleigh North Carolina
I have witnessed the most disgusting thing last night while shopping for lingerie for my wife. I was in Victoria's Secret at the Crabtree Valley Mall in Raleigh, NC, taking my time and casually perusing the assortment of lingerie items, trying to select the perfect gift. Well, I could not help but notice the rude customer at the counter, with a bagfull of merchandise she was trying to return. I overheard the entire conversation. The sales girl asked why she wanted to return everything, and the answer was that the items didn't fit, or were uncomfortable, or the lace was scratchy, etc.
The sales girl commented that there was hair and a slight staining on parts of the garment, but did nothing to deny the return. The sales girl then asked if the customer had the tags, since no tags were attached to any of the items, and the customer said no. Obviously these items had all been worn.
The tags were removed and the customer stated that they were "scratchy" or "did not fit right" and the items had bodily evidence on various parts. Whatever! The sales girl accepted the return, opened a drawer full of tags and re-tagged the items, and then put them straight out on the rack!
I have never witnessed something more disgusting before in my life! Needless to say I put back the items I was thinking about purchasing and left that store immediately.
NEVER, I REPEAT NEVER trust that what you buy from that store is CLEAN, NEW, and NEVER WORN. After what I witnessed, I can only expect that their return methods are pretty much standard for every customer that comes in their doors (aka, this probably happens EVERY DAY!)!!!
Raoul
Raleigh, North Carolina
U.S.A.
7 Updates & Rebuttals
Anonymous
Chicago,Illinois,
U.S.A.
Return Policy
#8UPDATE Employee
Mon, June 23, 2008
I am also an employee of Victoria's Secret and agree that if that is what happened, then it was disgusting and against company policy. According to our old return policy, we couldn't refuse returns of this nature, regardless of worn state, stains, or lack of tags. Merchandise that was obviously worn or otherwise damaged was 'damaged out', reported, and thrown away. As of March 24, 2008, the return policy changed so that we do not accept anything worn, washed, or with the tags removed unless it is proven to be a defective product. Therefore, the only reason we would take back something that had been worn is if there was something wrong with it, in which case it would be damaged and thrown away, definitely not put back on the rack. Before the change, or after, putting worn merchandise back on the floor is NOT the way we do business or a common practice. Hopefully, nothing like this ever happens again, and I'm sorry for your experience.
Jlm92887
Lima,Ohio,
U.S.A.
That is gross...
#8UPDATE Employee
Thu, January 10, 2008
I have been with Victoria's Secret for close to 3 years. I love the company, and our standard procedure for returns, no matter how long it's been is to refund the money to the customer. HOWEVER, if something has been worn, we do not sell it back. We tag it, Write out another tag explaining it's been worn, and put it in a drawer full of damages which then get thrown away. That's gross, But I don't know if that's what actually happened.
Cyn
Port Orchard,Washington,
U.S.A.
illegal
#8Consumer Comment
Fri, October 13, 2006
I think that's actually illegal! It must be a violation of some kind of health regulation.
You can't even try on underwear or a bathing suit at a store without wearing underwear beneath it!
K
Woburn,Massachusetts,
U.S.A.
that is gross
#8Consumer Comment
Fri, October 13, 2006
I would like to mention that what that sales person has done is extremely gross and disgusting. It should not have not been refunding nore should it have been put out for re-sale; that is just wrong. Thank you for informing everyone of such a horrid act.
But I would like to state that I sure hope everyone washes whatever they purchase from any clothing store after you purchase it. You do not know whos hands or how many have touched those articles as well as any germs that may have found their way onto the clothing. This is true of any department store not just victoria's secret.
From the person's who put them on the trucks to get shipped to the store, to the consumers in the store, many different people touch clothing articles everyday. Unless you trust every person in the world to wash their hands regularly you never know what you may find on any clothing put out to sale (returned or new). I know this cause I work at a department store, and I see how many times things get touched by different people, sick or healthy looking. Just remember this fact while you are shopping so you remember to wash everything after you buy it.
K
Woburn,Massachusetts,
U.S.A.
that is gross
#8Consumer Comment
Fri, October 13, 2006
I would like to mention that what that sales person has done is extremely gross and disgusting. It should not have not been refunding nore should it have been put out for re-sale; that is just wrong. Thank you for informing everyone of such a horrid act.
But I would like to state that I sure hope everyone washes whatever they purchase from any clothing store after you purchase it. You do not know whos hands or how many have touched those articles as well as any germs that may have found their way onto the clothing. This is true of any department store not just victoria's secret.
From the person's who put them on the trucks to get shipped to the store, to the consumers in the store, many different people touch clothing articles everyday. Unless you trust every person in the world to wash their hands regularly you never know what you may find on any clothing put out to sale (returned or new). I know this cause I work at a department store, and I see how many times things get touched by different people, sick or healthy looking. Just remember this fact while you are shopping so you remember to wash everything after you buy it.
K
Woburn,Massachusetts,
U.S.A.
that is gross
#8Consumer Comment
Fri, October 13, 2006
I would like to mention that what that sales person has done is extremely gross and disgusting. It should not have not been refunding nore should it have been put out for re-sale; that is just wrong. Thank you for informing everyone of such a horrid act.
But I would like to state that I sure hope everyone washes whatever they purchase from any clothing store after you purchase it. You do not know whos hands or how many have touched those articles as well as any germs that may have found their way onto the clothing. This is true of any department store not just victoria's secret.
From the person's who put them on the trucks to get shipped to the store, to the consumers in the store, many different people touch clothing articles everyday. Unless you trust every person in the world to wash their hands regularly you never know what you may find on any clothing put out to sale (returned or new). I know this cause I work at a department store, and I see how many times things get touched by different people, sick or healthy looking. Just remember this fact while you are shopping so you remember to wash everything after you buy it.
K
Woburn,Massachusetts,
U.S.A.
that is gross
#8Consumer Comment
Fri, October 13, 2006
I would like to mention that what that sales person has done is extremely gross and disgusting. It should not have not been refunding nore should it have been put out for re-sale; that is just wrong. Thank you for informing everyone of such a horrid act.
But I would like to state that I sure hope everyone washes whatever they purchase from any clothing store after you purchase it. You do not know whos hands or how many have touched those articles as well as any germs that may have found their way onto the clothing. This is true of any department store not just victoria's secret.
From the person's who put them on the trucks to get shipped to the store, to the consumers in the store, many different people touch clothing articles everyday. Unless you trust every person in the world to wash their hands regularly you never know what you may find on any clothing put out to sale (returned or new). I know this cause I work at a department store, and I see how many times things get touched by different people, sick or healthy looking. Just remember this fact while you are shopping so you remember to wash everything after you buy it.