vida vacations - grand mayan time share STAY AWAY FROM THESE PEOPLE Riviera Maya Quintana Roo Mexico
To whom it may concern.
While myself and family where on vacation this August we had a very disturbing interaction with Vida Vacations while on a Promotional 90 Minute Time Share sales pitch.
On Sunday August 18, 2013 we visited a Tourist Information shop in Playa Del Carmin. A Mr. Carlos Rodriques was the person we spoke with. We gave him $50.00 for a promotional tour, which we where told would only last 90 Minutes. (first lie) At the end of the tour we would receive a certificate for an Adventure Park which included a Zipline, Jungle walk, Cenote and 3 ATV’s. We could go directly to the Adventure Park after the promotional tour because Carlos had already reserved the ATV’s. (second lie) Carlos always understood we were flying back home on Tuesday, so the Adventure Park need to be available on Monday. We where getting a reduced fee because we had our own car and did not need any transportation. (third lie).
We met Carlos as discussed at 9:00 am Monday Morning. He was a passenger in a taxi. He got out at some point and asked us to follow the taxi to the time share hotel. Carlos then said something odd “tell them a mexican lie, don’t say reservation to the Adventure Park is for today (Monday) and then just go to the park”.
When we got to the Grand Mayan hotel the taxi driver requested 300 Pesos, we refused.
We took the tour 90 minutes with Mike Davis. After 90 minutes we were handed over to another sales person “Joshua”. I let him know their 90 minutes were over. Joshua said “Welcome to Mexican time”. The sales pitch went on for another 20-30 minutes with various sales folks. After declining all sales offers we were brought to the gifting area. A long line with another 20-30 minute wait. (fourth lie, your tours take much longer than 90 minutes) When we got to the gifting clerk he offered us a tour for Wednesday, Monday was already booked. We were upset at this point. After some time and some concern over how may major credit cards we have we were offered a different tour at Explorer but later that day at 5:30 (fifth lie) or a cash rebate of our original $50. plus $150. We choose the Explorer. Since the Explorer included dinner we canceled a dinner reservation we had. We went to the Explorer at 5:30 and were told by the staff, they were getting ready to close and there was no evening times on Mondays. Now on our last day of vacation the entire family is disappointed. I went back to the tourist information booth and got back my $50.
This of course leaves me with the impression that Vida Vacations are not honest and should not be trusted.
3 Updates & Rebuttals
VickyF
Hayward,California,
Mayan Palace Timeshare Scam
#4Consumer Comment
Mon, March 31, 2014
People have been warned for over thirty years on lots of TV programs and in the press about the Mayan Palace timeshare scams,or its posher name,fractional ownership,and yet they are still buying them,the majority of timeshares are managed by crooks,its a pity because on the face of it its a good idea,its when you read the small print that the problems show up,dont touch it with a bargepole,there, you have been warned again.
BetzabethT
Seattle,Washington,
Mayan Palace Timeshare Scam
#4Consumer Comment
Mon, March 24, 2014
I’ve always been wary of the Mayan Palace timeshare scam, and for good reason, apparently. The upside is that the cost of staying in a hotel includes room service, cleaning, etc – things you don’t get during your stay in a timeshare. I can see how it could be considered an “investment in lifestyle,” but that seems like a wasteful and silly way to spend my money. That’s just me.
TeresaSantos
Hayward,California,
Mayan Palace Timeshare Solutions
#4Consumer Comment
Fri, March 21, 2014
Please read your Mayan Palace timeshare agreement ASAP and look up the Rescind clause and follow it exactly to the letter. It need to be sent by registered mail to mexico but I would also call to get fax number and fax them if you are still within the rescind period. I am sorry to say that you should have done some research and resisted their high pressured sales pitch. Mayan resorts/SFX are offering free studios at the Grand Mayan to SFX members depositing a prime week and there have been some livingsocial type deals for stays there with 200$ resort credit. If they can rent weeks for $1800 per week why should they work with those trip deals where they only get a fraction of the so called value?