Complaint Review: Vida Vacations Vidanta Resorts Destinos Unlimited

My husband and I were scammed by Vidanta/Destnos Umlimited!! . We went to presentation on 7/30/17 for the timeshare resort in Nueve Vallarta. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. We told them no several times over a 2 hour period. We were there with 3 children range from 10 to 3 years old.They were supposed to take us downstairs to collect our “gifts” when another sales man, who reperesented him self as a develper continued to pressure us to buy.

The developer a told my husband and I that they he is developer and he knows how to do the business. Upstairs representatives are doing rip off, then slashed th price again saying if we paid it in full that day we could get it for $5,000. He said we would get exactly what was promised upstairs except instead of two weeks a year we would get one week a year. We had told him earlier on in the conversation that we wouldn’t come to mexico more than once a year.

He said our contract would be forever and that we could pass it onto our children if we wanted. He said they had a special promotion allowing our contract to be used in 5 year incriments where where we could stack up to 5 weeks at a time (stay 5 weeks at Vidanta resort in a year) but then we would have to wait 5 years before being able to stay there again, or we could just come one week a year if we wanted but we couldn’t accumulate the weeks for more than 5 years at a time.

We asked them to confirm that we were getting the same things and they confirmed and showed us pic of the floorplan again and the 5 weeks a year travel ( 1 week at Vidanta, 2 weeks Worl wide Travel/Diamond weeks and 2 advebture Weeks a year). When we went to sign, we noticed it said destino unlimited on he paperwork andwhen we asked we were told that destinos is the website used for booking all the stays our  vacation weeks and not to worry, we were getting all same things promised to us before.

Our paperwork said 5 destinos week at the Vidanta Resorts (Grand Mayan, Mayan Palace, Sea Gardens, The Bliss), 10 Diamond weeks and 10 Adventure weeks. They said one studi will cost $499 a week, one bedroom will cost $599 a week, and two bedroom will cost $799 a week at any vidanta resort

When we aksed why is said these numbers we were told that  these weeks must be used in 5 years because the contract is for 5 year incriments. He again said that after 5 years, it starts all over where we had 5 weeks to use in a 5 year period that we could stack or use however we wanted and that the contract was forever. I asked whi the contract itself didn’t say it was forever and he pointed to me on the enrollment application where it says membership terms and awknowldegements there are boxes to check that says 2-year, 5-year, 10 year. He said she didn’t mark any of those boxes because is not a 2, 5 or 10 year membership, that its forever. He also said that they were giving us a Check for our purchase price that we could use if we decided to upgrade our membership into a higher tier ( like the Grand Luxxe, or if we wanted a plan with more weeks in the first 5 years of our membership before it re-starts for the next 5 years).

When i called to book it the price went up to $1500 for Grand Nayan and $1100 for Mayan palace two bedroom. They then informes us that we purhcased a 5 year  contract with destinos which is a completely separate company and that we didn’t purchase with Vidnata at all. They never provided us with comtarct. They told us they will mail everuthing to us. All i got in the mail was a card with my membership number and short summary.

Heres the catch! It was a Vidanta employee that sold us the contract, he NEVER said that Destinos was a separate company and that we were NOT buyin with Vidanta! He NEVER said we were buying a trial/exit program. He said Destinos was the booking party for all of Vidanta. We thought they were the same company. When we received our Destinos travel card in the mail a few weeks after retuning home, there is a number on the card to call to activate the card and it’s the number for Vida, the Owners of Vidanta!! So again, we thought Destinos was the same company, just the booking part of Vidanta.

The sales team totally lied and scammed us. Im trying to call  both Destinos and Vida/Vidanta several times to no avail. Destinos says I need to call the Vidanta Resort where I bought the contract and Vida/Vidanta tells me I bought a Dstinos Contract. Its so frustrating!! Vida/Vidanta (the number on the front of the Destinos travel card) keeps telling me that somene from the resort sales team where I bought my contract will call me. Im waiting

I looked up Vidanta Scams online afeter returning home from our vacation and found hundreds of comlaints about contract scams with them. Many stories are the same as mine where people offred to get it  for cheap that were in 3 or 5 year incriments that were supposed to last forever only to find out later that it was just a “trial” contract and that they had only bought the right to stay there a few times for the usage fees ($800-$1400/week). The actual contracts DO NOT say they are TRIALS!! No one ever explained that they are trials or that Vidanta and Destinos are completely separate compaines!! There are also many stories that are the exact same as mine except instead of being sold a foreclosure they were sold a contract where someone else had upgraded (and they coun’t resell it for full price, so it was sold cheap) only to find out it was a trial.

I know this is a huge scam and that I was not the only one who was sold a bunch of lies.