Complaint Review: Video Professor

Video Professor runs full-page ads in the Wall Street Journal, which gives them great prestige. So when I got Microsoft Excel on my new computer, and couldn't make much sense of it, I answered an offer for a "free" CD lesson, paying only s/h and agreeing to look over the full course.

I got the CD and several others, together with a further invoice for $49.95. I smelled a scam, so I put the whole bundle into the mail and returned them without ever loading the "free" CD. Despite the immediate return, and despite a demand letter shortly after, Video Professor never responded except to roll my credit card for the full $49.95 plus $4.95 or $5.95 for s/h on the "free" lesson.

This is a fraudulent outfit. I have never before been burned buying computer gear (okay: there was one bad modem, but the seller--not the manufacturer--made it good) or buying stuff on the internet. Video Professor has fouled the nest as far as I am concerned.