Complaint Review: Video Professor

I'm no attorney, but I think they could be brought up on charges of mail order fraud for not giving a "timely" refund for products returned within 30 days regardless of their order and refund policies.

It may be easier to just file charges against them, but if you can win a class action suit against them, that would be better since it would cost them more money.

I'll be glad to be a witness against them. I filed a ripoff report from Lonoke, AR about a week ago.

I'd love to see them pay for some of the emotional pain and financial loss they are responsible for.

They are preying on the poor and have a system in place to punish people who don't buy or want a refund.

Its wrong.

Charles

I returned my Video Professor via UPS 2nd Day Air with signature confirmation. (I have back-ups including tracking information). It was received by Video Professor on 5-14-09.
I called to check on my refund and was told that I would receive refund in 21 BUSINESS DAYS. I called two weeks later to verify the information. Again, I was told 21 BUSINESS DAYS.
After the 21st business day- I called as I still had not received my refund. I was told that somehow their system missed it. (I find that unreliable information as a web search I completed showed over 250 compaints regarding the exact same issue.)
I was told that they would escalate my refund process (mind you, by this time- I should have already received my refund), and I would receive a refund within 7-10 business days. I asked for a supervisor. I understand payment gateways, etc. I know that when a customer has a card charged- all the company needs to do is to go back into that customer's transaction and push a button that says refund, select a refund amount and it is done. (Although it may take a few days to show up on the customer's financial records.)
When I spoke with the supervisor, I explained that I could report them to the BBB (I work directly with all US and Canadian Offices). The supervisor told me that if I did that it would delay my refund by 30-60 days. Now they started resorting to blackmail.
They have my money and I have no product. I followed their rules/regulations. I was informed by two of their employees that I would have said refund in 21 BUSINESS DAYS. Guess what??? I still don't have it. I have reported them and am filing a class action lawsuit against Video Professor. I have an excellent job and this is simply about principal.
Of which, this company has none.

V.P. is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day.

I copied this right from their home page:

IMPORTANT INFORMATION: ANY TWO of the three computer tutorial CD-ROMs are yours free without further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card just $189.95. Or simply call our customer care number at
1-800-519-4110 if you decide to return any one of the lessons. You will be charged nothing more and get to keep two computer learning CD-ROMS! You can also return everything within 10 days and receive a full Shipping and Processing refund upon your request. Click here to learn more about this offer.

*Pay up to $6.95 (or $8.51 USD in Canada) for shipping & processing.