Complaint Review: Village Plumbing and Home Services

 We contracted Village Plumbing to replace our water heater.  The installation was done improperly. They did not attach the exhaust/vent to the roof correctly.  There was no condensation catcher on the vent and no permit to perform the work. We contacted Village Plumbing in an attempt to resolve the issue and were forced, due to lack of cooperation, to contact the Texas State Board Of Plumbing Examiners. 

The TSBPE investigator that was assigned to our case was informed by the owner of Village Plumbing, Monica Ryan, that they had not performed any work at our residence.

I am posting this for your review in an effort to stop anyone from having to experience this kind of ordeal, which is still on going.  Please pay close attention to the text below as it contains a summation of findings and discussions which took place between the TSBPE investigator and Monica Ryan with Village Plumbing. 

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Summary   of   Respondent's   Statements and   Response   to   Complainant's Allegations:

Respondent and owner of company deny having knowledge of this installation.

I. Exhaust vent was installed in valley of roof with no flashing.
Answer: Denies company did work.
2. No condensation line was installed per manufactures instructions.
Answer: Denies company did work.
3. No permit or inspection was ever obtained or performed.
Answer: Denies company did work.

Investigator's Finding Of Facts:

Was a permit required? Yes

If yes, was a permit obtained? No

If yes provide date permit was obtained: 0/0/00

Did the permitted work pass inspection'? Never Inspected

Did the respondent complete the work contracted for?  No, no permit, improper installation.

If work not corrected or completed by Respondent, by whom? Not Corrected.

Was there a violation/s? Yes, No permit issued. Evading responsibility to client.

*** Monica Ryan owner of Village Plumbing was very knowledgeable of this job when the investigator first contacted her. Interesting now she has no record of this installation. **

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In closing, I should inform  you that the City Of Houston advised me very strongly to get the Texas State Board of Plumbing Examiners involved as they have seen other violations pertaining to work involving Village Plumbing. The TSBPE fined the company owner!!!  I hope all of you find this information helpful moving forward when determining who you will use and put your trust in for plumbing work.