Vincent Motor Company and/or CCI Investments treating customers poorly after the sale of a vehicle Abilene Texas
On Friday, August 2nd, a customer purchased his 2nd vehicle from his salesman at Vincent Motor Company. At the end of the business day, the owner of the dealership (Vince Coates) wanted a report of the vehicles sold that day.
When Vince Coates learned of this particular car Deal, he was mad that the deal grossed "Only" $3,000.00 in profit. He was furious because he wanted a lot more gross profit on this particular vehicle.
The customer was on a short vacation with his family in New Braunfels, TX when he was contacted by Vince Coates demanding the vehicle back.
Financing for the vehicle was already approved and handled through Abilene Teachers Credit Union. The owner of the dealership had no right to repossess the vehicle after the sale, but did so at 3am Saturday morning August 4th. He sent several threatening text messages to the customer in the process.
The complaint here is of the actions of the dealership owner over his own personal greed and lack of respect for the customer.
The salesman ended up losing his job over the incident as well as the customer and his family were left stranded a couple hundred miles from home.
I don't believe the owner (Vince Coates) legally has the right to take possession of the car after the sale due to his own greed.
He should not be able to stay in business with poor customer service practices such as this!