Complaint Review: Vincere Enterprises/Sean Miku

Vincere Enterprises Customer Support (Vincere Enterprises)

Jan 27 15:22

Hi Jennifer,

We thank you for your order & inquiry!

Per the information posted on the deal, products will be shipped in 1-3 weeks from date of order. Please allow 2-4weeks for delivery. Upon shipment, you will receive a tracking number for your convenience.

Regards,

The Customer Service Team
Vincere Enterprises

jens0703

Feb 04 14:53

This is a follow-up to your previous request #60 "Order Inquiry"

I have not received notice that my product has shipped.... It has been
three weeks; per the notice I received, I should be receiving shipment info
within 1-3 weeks.

I would like the status of my order.

Vincere Enterprises Customer Support (Vincere Enterprises)

Feb 05 23:28

Hello,

Your order shipped on Friday; however, if you filed a PayPal dispute we have refunded you for the inconvenience of the wait.

If you have not received a requested refund, please open a PayPal dispute and we will issue it immediately.

Let us know if we can help further.

Regards,

The Customer Service Team
Vincere Enterprises

Vincere Enterprises Customer Support (Vincere Enterprises)

Feb 06 13:21

Hi,

The orders did ship on Friday (Jan 31st). Our warehouse lost their minds and never sent tracking information (which is why I am offering the refund to those who want it), and I’ve been trying to get it from USPS to no avail. You should be receiving your order anytime.

Since you didn't pay with PayPal, I will go ahead and refund your order as soon as our website comes back online today through Shopify. It will take 48-72hours for you to receive that in your account.

I’m sorry for the delay.

Sean