Complaint Review: Vine vera

 My husband purchase 2 products from the Vine Vera kiosk at the Mayfair mall location , Xmas of 2015. On the receipt it states after 6. Months I am entitled to 1 refill of the products before the date of original purchase. The kiosk is no longer at that location and I called the customer service number on their website! The woman was dancing with her words. Stating that the moisturizer isn't a vene Vera product. I said what a scam. She said that they are independent sales people and are selling other products at their kiosk , what? Isn't this Vine Vera? The second product she said that the facial peel was their brand, and that there should b a serial number on the bottom that was engraved. There was a number but not engraved. She stayed it wasn't in their data bank and it must not be their product! She had just told me prior to that , that the product was theirs! Again I stayed scam! That the kiosk is selling off brand ( black market product) because the serial number was stamped not engraved and didn't show up in there data bank! They ( vine Vera) stated that they aren't responsible! Isn't this your product that is being sold with their name attached ? Then who is responsible ? A kiosk that isn't their? And they promotion of 1 refill is a promotion of the kiosk owner. So I would have to find that person to get my product. Not any Vine Vera representative can help me! Scam, scam , scam ! And they say their customer service! I'm reporting this through every way can! I worked retail for 27 yrs. and this is the worst company I've seen ! Buyer beware!!