Vinesse Aka American Cellars put initial order in twice, failed to send promised free gift, refused to take cancellation by email, delay responding Ripoff Westlake Village California
1. I joined this wine club. They "accidently" put my initial order in twice. If I had not checked the next day, I would have been charged twice for the same thing.
2. They promised a Free winde caddy with the initial order. The wine caddy never came with the first shipment. Instead they put a card that I had to send in to "chose" my free gift. This is a gimmick.
3. I sent in the card for my free wine caddy They sent out my next shipment of wine, but still no wine caddy.
4. I emailed customer service and did not get a response. I emailed again, telling them to cancel the service, and do not charge my card or send more wine, BUT send my free gift
5. I received a curt reply a week after, " Our policy here at Vinesse requires a verbal request to cancel." There was no mention of the promised FREE Gift.
6. I called and left a message " verbal cancelation of membership" and again insisted on getting my free gift.
7. I responded to the email saying I called and canceled and I want my free gift. I also reitereated " any activity on my credit card will be disputed."
8. Still no response from them or any attempt to satisfy my issues with them.
Gail
Aurora, Colorado
U.S.A.
1 Updates & Rebuttals
acameron@vinesse.com
westlake village,California,
U.S.A.
Received Gift
#2UPDATE Employee
Mon, November 02, 2009
At Vinesse, we are only satisfied when our customers are. We regret that the customer was not satisfied. The customer was contacted by our customer service department on 5/16/2007 and the wine tote was sent out to the customer at no cost to her. Her account was canceled immediately upon her request and future shipments were not sent to her.