Complaint Review: Vinnie R's

To start things off my meal didn't come the way I ordered it, I ordered the manicotti with marinara sauce and was presented meat sauce instead. I let this go as not to cause a problem in what MUST have been an already busy kitchen as it took an unbelievably long time to get to us.

The food tasted like cheap meat sauce that comes in a can at Wal-Mart and the cheese inside the manicotti was hard. It was horrible! The bread "stix" (their spelling not mine) we ordered were sitting in butter and soggy as a result.

The marinara dipping sauce they came with was nearly flavorless or it could have been because there was a thick layer of parsley pilled on top of the bread stix so I couldn't taste much else nor could I scrape off much of that green stuff, they must have used glue to adhere it to the top!

Then, a waitress spilled an entire glass of iced tea on me as she was trying to pass a tray of drinks to another server over my seat. No one said "I'm sorry." or offered to help clean up the mess. Instead I was handed 5 napkins to clean up my own seat and dry off my soaked cashmere sweater, pants, and shoes! Again, no one apologized or said anything. 20 minutes after this incident our waitress finally came back and asked if we wanted our check!

My husband asked if no one cared that someone spilled an entire glass of tea on me as no one had bothered to say anything to us yet. Our waitress said that she would get someone to talk to us. Another 10-15 minutes later the manager comes out and offered us dessert!!!! I'm sorry but after all that we had been through this was insulting.

My husband said that they might expect a cleaning bill for the cashmere sweater that I was wearing and a bill for the replacement of the all leather shoes. The manager replied that he would see what he could do about our bill and then another 10 minutes later returned with my meal and the bread stix we had ordered removed from the bill but we were still required to pay for my husband's lasagna, my son's pizza, and our drinks.

We are very displeased with the handling of this situation and the quality of service. A sign in the window reads...come in and see the difference between big chains and independent pizzerias...we certainly did. Any chain would have quickly corrected the situation and offered more assistance.

I do not recommend Vinnie R's for any reason. The food is lousy and pricey for what it is (manicotti 2 pieces $8.99 plus an "upcharge" for a poor excuse of a Greek salad) and the service is slow. If you have a problem do not expect it to be resolved to your satisfaction as they seem not to care.

We frequently eat out and know what should be expected from a restaurant and Vinnie R's failed in all areas. Lousy food, small portions, slow wait staff, and HORRIBLE customer service. We will not go back and hope that the tourists who visit the area don't fall into this dining nightmare.

AC
Gulf Breeze, Florida
U.S.A.