I made a purchase and after waiting a week I was told that it will ship out the following week. After waiting, I inquired about my item and I never got a response, yet it showed that the seller read my message & logged on several times since I messaged her and deliberately ignored me and chose not to ship what I paid for. After waiting for 2 weeks of non shipment, I left her a well deserved negative feedback, and then she sent me harrassing vulgar messages full of unnecessary profanity. Vinted customer service ignored my messages & I never got the automatic refund after 7 days of non shipment as stated on the site so I had to file a chargeback with my credit card provider to get my money back. The seller princessivana (Monique Ivana) continuously sent me nasty messages, and even though I reported her, Vinted.com lack customer service all together and your message will not be responded to within 72 hours as described on website. You'll be lucky to get help from customer service at all!