vip.petcare A Company Who Uses Your Pet as a Prop to m ale $$$$$ Windsor California
If you really love and care for your pet, I advisde to avoid "vip.petcare", based in Widnsor, CA. They do mobile pet clinics at pet stores. You will save money but you will more than pay for it in aggravation and worry about your pet. When my dog received shots and a blood draw from the veterinarian working for "vip.pet care", he insisted that his assistant put his hands on my dog. I had complete control of my dog as I was kneeling and had his nind quarters between my legs as he sat. My arms were around his chest He was immoblized by someone he loves and trusts. He was shaking from the new experience with people he did not know. For the vet to insist that his assistant put his hands on my dog was unnecessary and scared myt dog even more. No other vet in my 45 years of going to vets has insited on this intrusive behavior.
"vip.petcare" does not tell you at the time of service, nor is it stated on any writen material they give you, buyt if you do not purchase your Hearworm medication from them, a prescription that was included in the $80.00 fee I was charged and was told would be available to me, they will make your life a living hell. I tried to order my Hearworm medication through "PetMeds", who FAXed their request to "vip.petcare", on Monday, 2/27/17. They got no reply. PetMeds again FAXed them the next day and again, no reply. "PetMes" then alerted me via e mail of the problem they were having with getting a response form "vip.petcare". I called 'vip.petcare" to see what the problem was. I was spoken to very curtly to by a woman who seemdd put out that I had called. She told me that 'vip.petcare" would not respond to the FAX from "PetMeds" because the request was for the generic of "Heartgard", "Tri-Heart". I was incredulous. When I get an Rx from my Dr. I am free to go to wahtever pharmacy I choose and opt for a generic, if I so choose. Wht did "vip.petcare" ask for my phone number when I first contacted themn if they won't call me when theri is a problem? Instead, they just ignore and act bothered if you call them about it.
In all, it took me 72 hours to get "vip.petcare" to honor my reqiuest and to have access to the prescirptiuon I paid them for, for mty dog's Heaertworm meciation. I was promised numerous times that they would take care of it and every time they failed to do what they said they would do , and instead kept sending me e mails that had the subject line, "Henry's Prescription is Ready...", but rather than having access to the prescripton I paid for, when I clicked on the e mail I was taken to their store to purchase the mediation. Only when I got a name, Andrea, and told her I had been trying to contact the CEO, Will Santan, and was about to contact the Veteinary Medical Board if they did not give me what I paid for, was my prescription FAXed to "PetMeds". "PetMeds" went out of their way to help me and put my order on nexty fay delivery, at no cost to me, so that my dog was only two days late in getting his medication. If 'vip.petcare" had responded to the first FAX or called me if they had a problme my dog would have received his medication on time.
This company tries to take away your right to purchase medication wherever you choose and go out of their way to coerce, force and frustrate you intyo buying the medication your pet needs from thhem only. People like this should not be in the business of providing health care for animals. They should sell inanimate objects. They use your pet as a prop to make more money. There is no caring, as their phone message and webist site state, seemingly sincerely. Believe me, they only care about your money.
In the other compain agaisnst this company on this websiter the company rebutted, anonymously of course-no name attached to the rebuttal, and balmed the consumer because of where she chose to purchase her pets. They cannot blame me for that. My dog was purchased from a very well know breeder, and judge at Vizsla dog show for over 40 years. Stay away from this company if you love ytour pets!
2 Updates & Rebuttals
Shane
Ridge,New York,
United States
Also, this is not a quality veterinarian service
#3General Comment
Sun, November 29, 2020
Also, VIP petcare is known for retail based behavior regarding medications. It's why you should be bringing your pet to a proper veterinarian, not putting money into flea and tick pushers because you don't want to pay for quality service for your pet.
That is what happens when you bargain your pets health by entrusting corporate based services to treat them, as opposed to people who care. VIP petcare does not hire quality assistants and the Doctors are contracted to the mobile clinics for a few hours. They do not know your pet like your regular vet would, so they won't be able to offer the best care. Not to mention the assitants and even sometimes the managers of the clinics never worked in veterinary before. They are all RETAIL WORKERS.
Let this be a lesson to you. Get a REAL vet. Invest in your pet's health PROPERLY. And stop using mobile flea and tick pushers to try and save a buck. You get what you pay for in the veterinary world. And you don't get to tell us how to do our job, or treat your animal. We know best, that's why you come to us.
Shane
Ridge,New York,
United States
Ridiculous
#3General Comment
Sun, November 29, 2020
As a Vet Tech for over 8 years now in 4 different states, this complaint is merely a very angry and pushy customer who wants things done their way. NO veterinarian who honors safety and the law would refuse their assistants to restrain a dog and allow an owner to do so. That is a HUGE legal liability and a fireable offense for most practices. If the doctor is bitten or the owner is bitten during the procedure, the legal implications of that issue could be astronomical.
Also, your dog being reported to animal control and being quarantined for 14 days because he made contact with a veterinarian or yourself during a bite isn't worth your demanding nature. Your dog deserves better in an owner if you are willing to take that risk so YOU can have your way.
Owners are NOT trained to restraint, diagnose, or discern their animals behavior. That is why you come to us. That is why we spend thousands of dollars going to school for this stuff. This person is merely making a fuss because they think they know better than trained medical staff simply because the pet belongs to him. That is not cause for a ripoff report. It's cause for an entitlement issue to be addressed.