VipFares.com booked impossible flight connection that stranded us at Heathrow airport and cost us extra $$ to get home Torrence California
In April, my husband and I purchased airline tickets to Greece from Vipfares.com. On the return trip from Athens, VipFares scheduled us to fly into London and catch a connecting flight to Detroit. When we arrived in London's HEATHROW airport, the ticket agent told us that Vipfares had mistakenly booked our connecting flight out of GATWICK airport, a completely different airport in London nearly an hour away from Heathrow. The ticket agent was in disbelief that any travel agency would book flights in such a way and said this would be an impossible connection.
With only two hours between flights, we had to claim luggage, go through customs, catch a taxi to Gatwick, go through security once again at Gatwick, and check in. Ultimately we were stranded at Heathrow airport and were forced to pay for additional airline tickets and a rental car to get home. This was almost 8 months ago, and numerous phone calls, emails etc. have not gotten us anywhere with VipFares. Since this was Vipfares' mistake, the company should reimburse us for our additional expenses.
Mary anne
Mt. Pleasant, Michigan
U.S.A.