supposedly I spoke to a supervisor Lilliam, on 08/20/2013, who had called regarding my response to the support case I filed Online prior to my call on the 19th. Silly me I thought they were actually calling back as. I was told on the 19th. they would be. She refused to pass me up the line so I said goodbye. I guess they are trained to really tick you off because she said "Thank-you for choosing Virgin Mobile" all I did was hang-up