virgin mobile false advertising new york, New York
My report is simple:
1. No which plan I sign up with, where they claim you have unlimited amount of internet usage, towards the end of the month, they slow down your internet speed.
2. If something happens on their end like where you can't make phone calls for a day or two and its because something happened to their system and its not your fault they wont reimburse you or make up for your lost time.
3. Also once in a while, they will cut off your service ahead of time by 2 or 3 hours.
The only reason I am still with them is because my credit is bad and I really can't go to another phone service, but that doesn't mean you can treat me like this, and I think they know this.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
Here is what you do
#2Consumer Comment
Mon, January 28, 2013
1. "Unlimited" refers to using as much data as you want and not being charged any extra. However, they only allow 2.5GB/month at 3G/4G. After that you are "throttled" at a lower speed.
2. If it is their fault, yes they should reimburse you. But to put it in perspective at their $35/month plan that works out to just a little over $1/day.
3. Then don't cut it so close when you are paying for your next month. Or better yet sign up for the automatic monthly deduction and save another $5 per month for the same plan.
The only reason I am still with them is because my credit is bad
- Take this statement with what you wrote in Statement #3 and see if you notice a connection between the two.