Complaint Review: Virgin Mobile USA

My issue is simple.  Virgin Mobile customer service gave me incorrect information, causing me to purchase a phone that will not work for its intended purpose.  

I was looking to purchase a used Iphone 4,  which was used on Virgin Mobile Canada, but I suspected there may be issues with bringing it to the US.  So I called Customer Service to inquire.  

I was specifically told there would be no problem and to simply call once I received the phone because they would need to get information from me to activate it.  There was no confusion as to my purpose.  

I relay this concern with Customer Service again and get the textbook "We are very sorry" and that is it.  

So I currently get the privilege of taking my time to hopefully re-sell this phone to someone in Canada.  I will resell it, because that is what I do, I get things done the right way and I own my mistakes and  move on.  This post is more of a reaction to my current frustration as well as a warning to anyone who may get similar bad information.  

I am a HUGE fan of Sir Richard Branson and his business philosophies and believe this is not the kind of customer service he would support.  

Mistakes happen, I get it.  I am just very frustrated with the lack of accountability.